Personality conflicts

So today I saw a personality conflict. Of a couple people in a small office. There is one person that is more of a engineer, cautious, deliberate, and detailed. The other person is technical, aggressive, and straight forward. The problem that arises is this the engineer has worked at the company longer and feels that he needs to control everything. if the phone rings and does not pick it up there is the need to know every detail about the conversation. If the phone rings and it might be for someone else he will not pick it up.

When these 2 people start getting into it is can escalate very quickly. They will start with remarks, then you’re supposed to do it this way or that way. then it goes to out and out screaming and yelling.

My whole view on this is quite simple. There are 2 very strong personalities that have their own idea on how to get things done. They are both going to the same point which is a good thing. But with all of the tension it is a tough situation which can get out of hand rather quickly. Is this good or bad, well it really depends on how issues are resolved. So far from my understanding at the end of every confrontation there is an actual discussion which they both pled their case on why it was done and for what effect and it is resolved peacefully.

The next question is how do you add a third person to the mix? That will have to wait for another time as this story is still being written.